Research-based priority-account universe assembled from public information, market scale, communication volume, and solution fit. This is NOT an authoritative list of top Google Cloud customers; existing Google Cloud relationships are noted only where publicly reported. Validate every account with the account team before outreach.
Scale dominates by design: most accounts need multi-channel + 2–3 workflows to hit credible economics. Transform is reserved for platform-scale operators; Launch for tier-3 or single-workflow proofs. Packages are implementation-only — usage billed separately.
Every post-merger mortgage and deposit conversation answered like a branch RM — at 90-million-customer scale
iMobile-grade experience on the phone line: every ICICI service call resolved with the context the app already has
Citiphone-grade service for every Axis customer — without Citiphone-grade cost
Restart Kotak811 growth with an onboarding funnel where no applicant is ever silently stuck
Every EMI due date, every consumer-durable bucket, every EMI-card offer — worked by agents that speak all of Bharat's languages
Every gold-loan interest reminder and renewal notice, in the branch's language, before the due date — and before any auction letter
Reach every truck-owner before the EMI slips — in Tamil, Telugu, or Hindi, timed to freight cycles, before a field visit is ever needed
Every renewal premium chased before lapse, every ULIP question answered straight — persistency defended policy by policy
From FNOL at the roadside to settlement notice: every ICICI Lombard motor and health claim narrated proactively, in the claimant's language
Every insurance lead engaged in minutes, qualified on rubric, and handed to a licensed advisor already warmed up
Every renewal premium reminded before lapse, every policy-servicing request answered without a branch queue — at LIC scale, in every Indian language
Every tractor and pickup EMI reminded in the borrower's language, timed to the harvest — before a field officer ever rides out
Every weekly installment reminded in Bengali or Assamese before the center meeting — collections coverage the field force alone can never reach
Two crore cardholders, every due date covered: collections and card service in the cardholder's own language
Grow the Tata Capital retail book with a frontline that answers every loan lead the same hour — with the courtesy the Tata name promises
Zero-fee banking deserves zero-friction service: every IDFC FIRST customer answered instantly, in their language, without a queue
Steady the franchise where it is strongest: every vehicle-finance EMI and microfinance customer reached with disciplined, documented outreach
You built Cyclops to underwrite in seconds — now collect and serve the same rural borrower in her own language
Every Star Health claim narrated from pre-auth to settlement — and every policyholder call answered without a hospital-corridor wait
One ABC, one conversation: turn every ABCD app user into a multi-product relationship through dialogue, not banners
Serve 480 million lines at Jio economics — a voice agent that costs less per contact than a Jio recharge
Airtel sells premium experience at premium ARPU — make the service experience match the price of Airtel Black
Vi cannot outspend Jio and Airtel on service — it can out-automate them per rupee
Nykaa built its moat on beauty advice — put a beauty-literate agent in front of every customer, not just store visitors
BigBasket is fighting a quick-commerce war with a slotted-delivery support stack
IndiGo sells on-time performance — when weather breaks the schedule, communication is the product
Vihaan.AI rebuilt the fleet and the brand — the contact experience is the last legacy system passengers still touch
Every failed Delhivery attempt costs its client an order — NDR resolution is revenue recovery, not customer service
PW made JEE prep affordable for Bharat — its counseling queue is where affordability meets its capacity limit
upGrad sells career transformation to working professionals — who research at 11pm, when its counselors are asleep
Apollo runs India's largest care network — its phone lines are still where patient journeys go to wait
Practo built appointment booking for India — an agent that fills, confirms, and rescues those appointments completes the loop
Maruti's moat is 5,000 service touchpoints — the conversations that feed them still run on hold music and callbacks
Tata Motors sells India on electric — every unanswered charging question is a petrol car sold instead
Tata Power serves 12 million meters — outage nights and bill-shock mornings are when they all call at once
Taj sets India's in-person service benchmark — its phone and WhatsApp guest journeys still wait on hold like everyone else's
TVS sells a bike every few seconds — its dealers still answer service calls between customers on the showroom floor
Max is nearly doubling its beds by 2028 — every new tower fills through conversations its call centers already can't keep up with
Blue Dart's premium promise is the delivery that doesn't fail — its exception handling still runs on callbacks and case numbers
Amity admits at national scale — every cycle, tens of thousands of families ask the same questions faster than counselors can answer
One agentic layer for millions of driver-partners, GoFood merchants, and a lending book growing 76% a year
Extend Livin' by Mandiri's superapp ambition into every conversation — service, collections, and wealth in one governed voice layer
Micro-collections and agent-network support at BRI scale: tens of millions of borrowers, one governed voice layer
Keep the Halo BCA service standard while volume compounds — agentic service that acts, not a chatbot that deflects
Serve 150M+ prepaid-heavy subscribers and the IndiHome home base with voice AI economics that finally fit the ARPU
Make the 'AI-first telco' real at the customer edge: agentic conversations for ~100M IM3 and Tri subscribers
Merger-scale subscriber communications for ~73M XL, Axis, and Smartfren users — without merger-scale contact centers
Absorb the disruption spikes of Southeast Asia's travel superapp — rebooking, refunds, and PayLater in one agentic layer
Keep millions of Mitra warungs transacting: instant support for the network that survived the pivot
From tele-consult to doorstep pharmacy: agentic scheduling and order support for Indonesia's digital-health front door
Answer every parent the night they ask: agentic enrollment for Indonesia's biggest learning platform
Disruption communications for the archipelago's biggest airline group — every delay explained before the counter queue forms
One governed voice layer for the Astra ecosystem — millions of financing contracts, thousands of dealer touchpoints, one conversation standard
Service and collections for the wallet the Philippines runs on — at unit costs an IPO-grade P&L can defend
The bank that led Philippine digital banking gets its next first: agentic service across cards, retail, and UnionDigital
Serve the Philippines' largest banking base — and its overseas workers in every time zone — from one governed voice layer
Prepaid-scale service for 55M+ Filipinos — load, promos, and GFiber repairs handled in Taglish at prepaid unit costs
Fewer truck rolls, calmer storm days: agentic service for the Philippines' biggest home-fiber and mobile estate
When the typhoon hits, every Juan gets rebooked by conversation — not by queueing at NAIA
From Chickenjoy delivery mishaps to franchisee helpdesks: one agentic layer for a global QSR empire
Eight million Metro Manila accounts, one storm away from a contact surge — agentic billing and outage service for the capital's utility
Every dong moves through a conversation: support for Vietnam's 30-million-user financial super-app
From dialer bursts to dignified recovery: agentic collections for VPBank and FE Credit's mass consumer book
Zero-fee banking needs zero-friction service: onboarding and affluent servicing for Techcombank's digital-first base
70 million subscribers, ten markets, one conversation layer: agentic service for the Viettel group
A service network that must appear in every new market at once: owner and dealer support for VinFast's global EV push
When the storm hits Tan Son Nhat, every passenger hears back first: disruption-proof service for Vietjet's LCC model
Fewer truck rolls, faster fixes: agentic broadband support for FPT Telecom's fiber and FPT Play base
The flag carrier flies to five continents; its service desk should speak to all of them: agentic passenger care for Vietnam Airlines
K PLUS put the bank in 20 million pockets; agentic service puts a banker in every conversation
An AI-first group needs AI-first operations: agentic service across SCB, CardX, and AutoX
The Gulf Edge–Google partnership named AIS first; the frontline is where it becomes visible to 45 million Thais
After the merger, one network — now one conversation: rebuilding service trust for True's 50 million subscribers
14,000 stores within walking distance of Thailand; now put service within one message of every All Member
Every Central brand, one concierge: omnichannel service for The1's twenty-million-member base
Millions of room-nights, dozens of languages, one 2 a.m. cancellation panic at a time: agentic traveler support for Agoda
Fifty hospitals, patients from a hundred countries: multilingual appointment and care coordination for BDMS
Five hundred hotels and two thousand restaurants answer the phone differently; Minor's guests should hear one standard
ASEAN's bank, Malaysia's four languages: agentic service for Maybank's MAE-first customer base
One bank across ASEAN's borders: multilingual collections and service for CIMB's consumer franchise
Every Malaysian highway and half its wallets: resolving TNG's reload and toll disputes before the next toll plaza
Two networks became one; now make every subscriber conversation feel like it: post-merger service for CelcomDigi
The airline that digitized Asian budget travel still queues its guests on chat: agentic guest support for AirAsia and MOVE
Every canceled decoder is a conversation that never happened: retention-first service for Astro's subscriber base
Two million parcels a day earn their margin at the last doorstep: agentic delivery recovery for Ninja Van's network
Three brands, one frontline — agentic voice economics for SoftBank, Y!mobile and LINEMO's value-segment math
The matching company, unmatched on response speed — agentic SMB engagement for Recruit's Hot Pepper, Jalan and Air Business network
Omotenashi at inbound scale — agentic disruption and multilingual service for ANA's record visitor wave
One frontline for Japan's biggest retail ecosystem — agentic service across AEON's stores, cards and WAON millions
Serving the policyholders who built Japan — agentic policy servicing and claims care for Dai-ichi Life's aging book
From AI branch tellers to an AI phone line — completing Shinhan's digital shift for the customers who still dial
Winning back Korea one conversation at a time — agentic retention and trust recovery for the post-breach SK Telecom
Two airlines, one conversation — agentic disruption and loyalty-migration service for the Korean Air-Asiana integration
Arming 20,000 agents, serving millions of policyholders — an agentic service layer for Hanwha Life's distribution machine
Rebuilding trust call by call — an agentic frontline for Optus's retention fight and service recovery
Every missing avocado, answered — agentic order-and-delivery service for Woolworths' online grocery machine
Low fares need low-cost conversations — agentic disruption handling for Jetstar's lean-by-design operation
Built for the seasonal surge — agentic disruption service for Air New Zealand's tourism-driven network
The energy transition, explained one bill at a time — agentic billing and hardship care for AGL's four million services
Care that proves itself — agentic claims and retention service for Medibank's post-incident trust rebuild
Post-bankruptcy discipline meets the inbound boom — agentic disruption recovery and visitor-language service for JAL
After the shops close — an agentic service layer for Docomo's 90-million-line, d POINT-powered base
From Ponta points to Lawson counters — one agentic frontline for KDDI's converged au economy
Proving the standalone case — agentic customer and franchisee service for the convenience-first Seven & i
Keeping 16,000 stores answered — an agentic franchisee and famipay frontline for Itochu's FamilyMart
Killing the second delivery — agentic redelivery and exception coordination for Yamato's TA-Q-BIN network
Serving the policyholders who built it — agentic keigo-grade servicing for Nippon Life's aging book
Claims that call you first — agentic FNOL and typhoon-surge communication for Tokio Marine
Trust, rebuilt one logged conversation at a time — agentic claims and care coordination for Sompo
Two insurers, one frontline — agentic claims and service for the Mitsui Sumitomo Aioi merger
The national network, answered — agentic redelivery, servicing and counter triage for Japan Post
Cost discipline as obligation — agentic billing, moving and outage service for TEPCO's tens of millions of accounts
Winning beyond Kansai — agentic acquisition, moving and billing service for KEPCO's nuclear-priced retail push
After the midori-no-madoguchi closes — agentic Suica, ticketing and station service for JR East
The branch that never closed — agentic retail servicing for MUFG's post-branch-reduction base
Olive needs a voice — agentic onboarding and servicing for SMBC's flagship digital push
Never silent again — agentic servicing and incident communication for Mizuho's rebuilt trust
The NISA generation meets the house of Nomura — agentic onboarding and service for the wealth pivot
Concierge at scale — agentic appointments, tax-free service and clienteling support for Isetan Mitsukoshi
Recruiters recruited back — agentic candidate engagement for Persol's staffing and doda engines
30 million customers, one honorific-grade frontline — agentic service for KB Star Banking's phone-first holdouts
Korea's FX bank, every customer's language — agentic service for Hana One Q and the foreign-resident franchise
Trust rebuilt one logged conversation at a time — an agentic, audit-first frontline for Woori's catch-up fight
When fees fall and funding costs rise, service economics decide — an agentic frontline for Samsung Card's margin defense
The design company that issues cards — an agentic frontline worthy of Hyundai Card's brand bar
Korea's largest in-force book, served one honorific conversation at a time — agentic policy servicing for Samsung Life
The AICT company's own frontline — benchmarkable agentic service for KT's consumer and media queues
From ixi-O to the whole frontline — extending LG Uplus's public Gemini bet to its own service queues
One retail group, five formats, one frontline — agentic service economics for Lotte Shopping's turnaround
Korea's parcel backbone, exception by exception — agentic delivery-exception service for CJ Logistics's density machine
One Cathay across life, bank and securities — an agentic frontline for Taiwan's largest financial group
The profit leader's next efficiency frontier — agentic service across Fubon's bank, life and securities franchise
Taiwan's most international bank, one agentic frontline — card, wealth and cross-border service for CTBC
Taiwan's service-quality bank, automated without losing its manners — an agentic frontline at E.SUN's standard
Richart's generation expects answers now — agentic service for Taishin's digital-first, merger-stretched franchise
The incumbent that serves all of Taiwan — agentic service across Chunghwa's mobile, broadband and legacy estate
Telco plus ecosystem, one frontline — agentic service for Taiwan Mobile's converged customer base
The #3 operator's efficiency fight — agentic service economics for FarEasTone's consolidation years
Ninety flights a week across the Pacific — agentic disruption and multilingual service for EVA Air's expansion
The flag carrier's recovery, conversation by conversation — agentic disruption and multilingual service for China Airlines
The bank Hong Kong grew up with, now wholly inside HSBC — a trilingual agentic frontline for Hang Seng's integration era
Banking both sides of the boundary — trilingual agentic service for BOC Hong Kong's GBA growth engine
The agency giant's second frontline — agentic policy servicing and claims care for AIA's Hong Kong engine
Serving Hong Kong's retirement savings at scale — agentic MPF and policy servicing for Manulife's million-member base
Premium service that scales like the network — agentic disruption care and trilingual servicing for the rebuilt Cathay
One operator, every Hong Kong household — a trilingual agentic frontline for HKT's converged service estate
The city that runs on rails — agentic passenger and tenant service for MTR's rail-plus-property estate
Powering the transition without powering up the call center — agentic customer service for CLP's millions of accounts
Every Hong Konger's daily retailer — agentic loyalty and customer care for DFI's Wellcome, Mannings and 7-Eleven estate
The challenger's arithmetic — agentic retention and service economics for HKBN's price-fighting broadband base
Onshore service at software economics — agentic frontline capacity for Telstra's Connected Future 30 era
The challenger's service turnaround — agentic retention and care for TPG's Vodafone, TPG and iiNet brands
Feeding Australia at software cost-to-serve — agentic order care and loyalty service for Coles' omnichannel machine
Everyday low prices need everyday low cost-to-serve — agentic order and product care for Kmart Group
The business bank that answers — agentic service for NAB's SME and consumer frontline
Simpler bank, simpler conversations — an agentic frontline aligned to Westpac's UNITE simplification
Built for the worst week of the year — agentic claims surge capacity for Suncorp's weather-event economics
A quarter-million proactive contacts, made conversational — agentic event response and claims care for IAG
The transition's bills need translating — agentic energy service for Origin's Kraken-powered retail book
The cost-out program's biggest unclaimed line — agentic service economics for Spark's reset
Every pension, subsidy, and bob World question answered in the customer's language — without a branch queue
Ten thousand branches' worth of routine questions, answered in Hindi and Punjabi before anyone stands in a queue
A Bengaluru-headquartered bank whose customers speak four southern languages — served by an agent that speaks all of them
A Gulf NRI's 11 pm remittance question, answered in Malayalam before the Kerala branch opens
Every card reminder and microfinance follow-up, conduct-perfect and in the borrower's language — while the bank rebuilds its retail mix
A turnaround bank where every deposit conversation counts — and none should depend on whether an RM had time to call
Every lapsing policy in every district, called before the grace period ends — in the policyholder's language
A persistency leader's hardest problem: the last few points of renewal — won one vernacular conversation at a time
The claim moment, handled: FNOL to settlement-status in the customer's language, without a single hold queue
Tata-brand trust at the claim moment — delivered by an agent that answers travel, motor, and health questions instantly, worldwide
Every EMI reminder in the borrower's own language — Tamil in Salem, Telugu in Guntur — before a field officer ever rides out
Ninety years of courteous Chennai service — extended to every EMI conversation, in Tamil, at any hour
Bharat-market lending needs Bharat-language conversations — every EMI and onboarding call in the borrower's own tongue
Five million bikes a year, six thousand touchpoints — every service reminder and dealer query answered in the buyer's language
From Pulsar service reminders to Chetak charging questions to auto-rickshaw financing — one agent, every language the network speaks
For a truck operator, every hour off the road is money — an agent that gets the vehicle back faster is a product feature
The hospital that answers: every appointment, insurance, and report conversation handled before the front desk queue forms
Thirty-seven hospitals, one front door: every booking, report, and insurance question answered in the patient's language
The hospital that engineered surgery costs down now gets its conversations engineered the same way
Ten thousand franchisees, one standard of answer: every 'where is my parcel?' resolved without a phone queue or a franchise counter visit
Ten million customers moved to wondr in a year; the service layer has to move with them
Three million homes need three million conversations: agentic mortgage servicing for Indonesia's housing bank
Every pawn ticket is a deadline: agentic renewal, redemption, and gold service for Indonesia's bullion bank
A restructured flag carrier cannot buy service quality with headcount: agentic passenger care for Garuda Indonesia
Eighteen thousand storefronts, one conversation layer: agentic service for Indonesia's neighborhood retail network
The country's most conservative balance sheet deserves the least chaotic service desk: agentic banking service for Metrobank
Growing retail without a mega-bank's service machine: agentic banking service for Security Bank
Three million fiber homes, one install and repair conversation layer: agentic operations for Converge
Serving the diaspora on ultra-long-haul: agentic passenger care for Philippine Airlines
One loyalty identity across every banner: agentic retail service for the Gokongwei store network
The biggest balance sheet in Thailand deserves better than an IVR: agentic service for Bangkok Bank
The bank that runs Thailand's welfare rails needs service at national scale: agentic support for Krungthai
Thailand's auto-finance leader in a household-debt cycle: agentic collections and servicing for ttb
Persistency is a conversation: agentic policy service and premium outreach for Thai Life
Half the workforce, all of the expectations: agentic passenger care for the reborn Thai Airways
Vietnam's largest balance sheet runs on conversations it cannot yet scale: agentic service for BIDV
A Big-4 franchise with a Japanese co-pilot: agentic service and collections for VietinBank
Six thousand grocery stores and every phone in Vietnam: agentic service for MWG's retail machine
The most efficient bank in Malaysia has one more efficiency left: agentic servicing for Public Bank
The national fiber backbone deserves a national-grade service layer: agentic operations for TM and Unifi